PlanterCraft

Please note the following before you initiate a return:

We only accept items that are eligible for a return. See each individual planter SIZE description for eligibility.

Note! Most larger items are shipped with Freight, and thus are not eligible for return.
Note! No returns accepted on Aluminum Planters.

Item should be in its original condition

Buyer is responsible for return shipping costs. You may ship with your preferred carrier, or reach out to us for a return shipping label (cost will be deducted from the refund).

A 15% restocking fee will be applied.

Items being returned should be securely packed with original packaging (or as close to original as possible).

Please include your order number on and inside the box, and ensure it’s clearly visible.

We will inspect your returned planter for damage, and issue a refund.

If for whatever reason you need to cancel your order (or part of it), please reach out to us as soon as possible. We will take this on a case-by-case basis, and try to accommodate your request. The cancellation approval will depend on where in the manufacturing process the planter is.

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