Get the Answers You Want to Our Top Planters' FAQs

Yes, customer satisfaction is our top priority, so if you have a unique shape or particular size you want for your metal planters, we can work with you! We will manufacture planters in any shape, style, or size to meet your requirements. Although our most popular materials are Corten Steel, stainless steel, and aluminum, we can manufacture your custom planter from any metal you require. Please direct custom orders to our phone or email to receive a quote.

Yes! When you place an order for metal planters from PlanterCraft, you can select with or without drainage holes. We know that for real plants, having holes in the bottom of the planter is essential for allowing excess water to drain. This drainage option helps your plant grow healthy and decreases root rot risk.

Yes, we back most of our products with at least a one-year warranty. Unlike other types of planters, like plastic or fiberglass planters, metal ages well and is more long-lasting. Fiberglass and other materials don’t always have the same strength and durability as metal. That’s why you can count on metal planters from PlanterCraft to provide the container needed to keep your plants healthy for years to come.

All planters are made to order. However, you may return eligible items for up to 30 days from delivery. Please see the item description for eligibility on return. For more answers to your planters’ FAQ about returns, see our full return policy.

We understand that sometimes you may need to cancel your order for whatever reason. We will take cancellations on a case-by-case basis and try to accommodate your request. The cancellation approval will depend on where in the manufacturing process the planter is. Please contact us as soon as possible if you think you may want to cancel your order.

Not many things in life are free anymore, but when you order from PlanterCraft, shipping is free within the United States! As you’re getting ready to add our beautiful metal planters outdoors or indoors, you can rest assured that our team will take care of the logistics from A to Z!

Simple projects and standard sizes have a turnaround time of approximately two weeks. For custom orders, factors that affect shipping time must be considered. For example, the project size, complexity, scheduled completion/due date, and other factors can affect how long it takes us to craft your unique planter. Ask your project manager for an estimated completion date.

Yes, our aluminum products come with the option of selecting different powder-coated paint colors. We also offer custom color choices. Whether you’re looking for rustic bronze, sleek black, clean white, or something else, we can help you get the right color options for your plants’ home. Please contact us for a quote.

Powder coating is a process where finely ground particles of colored polyesters, acrylics, or polyurethane are given a positive electric charge. It is then dry-sprayed onto metal products, which have been given a negative charge. The positively charged color particles cling to the negatively charged metal. Once the desired thickness is achieved, the metal planter is quickly heated to melt and cure the powder to the metal.

Powder coating your metal planter allows the color to stay truer for longer compared to liquid paint, which needs to be touched up or repainted every few years. It also makes the planter more resistant to scratches, scuffs, and weather than liquid paint.

Once you place your order, we will determine the best way to ensure your product gets to you safely and efficiently. Standard shipping methods are typically used for smaller planters and items. Orders containing multiple items or products that exceed certain size or weight thresholds may require freight delivery. We work with quality Freight Carriers equipped to handle larger and heavier items that may not fit within the limitations of standard shipping methods.

Most of the time, we can accommodate expedited orders at an additional fee. Reach out to us for more information. Lots of moving parts are involved, so it all depends on the job size, delivery location, shipping time, chosen material, finish and manufacturing availability.

Freight deliveries are a bit more in depth. Once the shipment is picked up from us, it takes about 24hrs for the tracking progress to show up. Once the shipment reaches the terminal nearest to the delivery address, the carrier will reach out to the recipient to schedule a convenient date and time window for delivery. Our shipments always include liftgate delivery. All deliveries are curbside delivery only. 

Yes, all freight deliveries require an adult to be present to sign the delivery receipt, BOL and to inspect the shipment upon arrival.

Reach out to us before placing an order. Let us know Your concerns, and we’ll try to find the best solution.

Yes, all shipments have tracking numbers, regardless whether it’s a small package or large pallet. (Local Deliveries are an exception, as we use local drivers who complete the delivery same day).

If you notice broken packaging right away, note the damage to the driver and reach out to us. Take pictures of the shipment as it arrived, also make sure to take pictures of the damaged items, and we’ll make it right.

We’re partnered with multiple large carriers, which include “Fedex LTL, T-Force Freight, Daylight Transport, UPS, Fedex Ground/Express.

No, we do not deliver on the weekends.

Yes! All carriers will reach out to You prior delivery to schedule the date and time window that works for You.